Who this notice covers
This notice covers the RoomWish home-styling website, optional feedback study and RoomWish WhatsApp styling pilot. RoomWish handles information you give us to provide these services. Contact Roomkind support · WhatsApp +65 9664 1431 about privacy, access, correction, deletion or withdrawing consent.
Information we collect
- Room photos and optional floor plans you upload; generated previews; room type, number of bedrooms, style selections and furnishings you already have.
- If you request a quote: your WhatsApp number, optional name, moving stage, notes, saved plan and our follow-up records.
- If you choose a research interview: your answers, inferred research notes about your housing and furniture needs, and any email you provide for a research gift. You may skip a question or stop. You do not need to share identity documents, an employer’s confidential information or financial account details.
- For the WhatsApp pilot: the sender’s number, message identifiers, relevant message text and image references, preferences, consent, test allowance, generated previews and processing status. We use approved test numbers; this is not currently an open paid service.
- Session cookies, basic website activity such as preview and quote-request events, and technical/security information. We use a hashed IP-based counter on certain routes to limit abuse.
How we use it
We use your information to save your plan, generate room concepts, answer your enquiry, prepare a furnishing quote, operate the pilot, diagnose errors and prevent abuse. Optional research helps us understand moving and furnishing needs; our team can review the interview and AI-generated research notes. Gift contact details are for fulfilment and related support.
A quote request authorises a response about that request. It does not subscribe you to marketing. RoomWish does not sell your personal information or automatically publish your photos, chats or previews in advertising or a portfolio. Any separate promotional use would require separate permission.
AI and service providers
When you request an AI preview, the selected photo and styling instructions are sent to BytePlus ModelArk. Optional interview content and relevant room context are processed by a BytePlus text model. After you agree to the WhatsApp assistant’s notice, your text messages and a limited conversation history are also processed by that text service to answer questions and discuss your home preferences. Website interview history is not automatically linked to WhatsApp. AI can make mistakes; you may correct its assumptions and ask us to correct research notes.
WhatsApp messages and media pass through Meta/WhatsApp. The website uses Sites hosting and Cloudflare-backed storage and delivery. RoomWish’s authorised operators can access records needed to provide support and fulfil your request. We may provide your gift-delivery details to the provider used to fulfil an approved gift.
These providers may process information outside Singapore. Their services have their own terms and privacy practices; this notice does not promise that their records are erased immediately when you delete a RoomWish plan. Contact us with questions before sharing sensitive information. Do not upload faces, identity documents or private papers when an empty-room photo will do.
Stripe payment testing
RoomWish is preparing payments through SOMNIA PTE. LTD., Singapore. Checkout is currently restricted to administrator-only Stripe sandbox tests; public customers cannot pay. Stripe hosts the test checkout form. RoomWish stores the test order reference, amount, currency, payment and activation status, a browser-session identifier, the approved WhatsApp contact reference and selected room/style. We do not store payment-card numbers or CVC codes. Test orders and activation credentials are used to verify payment and service delivery, investigate errors and prevent duplicate activation. Contact support to delete test records when testing is complete.
Your permission and choices
Upload only photos you have permission to share for AI styling. The website asks you to confirm this before uploading. Research and quote follow-up have separate consent steps. The WhatsApp test provides a processing notice and asks you to send START before processing photos. Send STOP to pause photo processing; this does not itself erase existing records.
You can withdraw consent through Roomkind support · WhatsApp +65 9664 1431. We will explain how this affects services that need your information. Declining an interview or furniture purchase does not remove rights to a research gift already earned under the study’s stated conditions.
Storage and retention
Website plans remain saved until deleted or no longer needed for the service; a browser session expiring does not itself delete a plan. Quote and research records may remain while we handle your request, feedback or gift. We review retained information and remove or anonymise it when it is no longer needed, except for necessary legal, dispute or abuse-prevention records.
WhatsApp test messages and preview files are scheduled for cleanup after 30 days while the processing service is running. During this pilot, interrupted processing can delay cleanup; you can request deletion directly at any time. We do not separately save the downloaded WhatsApp original photo in RoomWish’s image store, but Meta and BytePlus process it to provide the service.
Deleting a website plan removes its photos, previews, linked quote and interview text/email. Limited research fulfilment status and an email hash used to prevent duplicate gift claims can remain. A hash may still be personal data; contact us to review deletion of remaining records.
Cookies, security and access
A session cookie lets the same browser reopen its saved plan; it is configured for up to 90 days. A separate management cookie is used for authorised staff. RoomWish records basic first-party product events; this version does not contain a Meta or TikTok advertising pixel.
Access to stored room plans and photos is restricted to their browser session and authorised management access. WhatsApp credentials and stored message payloads are encrypted. No service can guarantee absolute security. Avoid sharing your browser session or management credentials.
Access, correction and deletion
Read the data deletion instructions for website controls, WhatsApp commands and a manual support route. You may also request access or corrections. We may ask for a reference or confirmation from the original contact number to verify ownership; please do not send passwords or API keys. If a record must be retained, we will explain the reason and scope.
Updates
We will update this page when our data practices change. Material new uses will be explained and additional consent sought where needed.
中文摘要：房间照片用于 AI 布置，交由 BytePlus 处理；WhatsApp 消息经 Meta 传输。访谈和询价需要分别同意，不自动用于营销。你可删除网页方案，或通过 WhatsApp 联系 RoomWish 申请查询、更正及删除。网站与 WhatsApp 的记录需分别处理；详细方法见“Delete your data”。